Frequently Asked Questions

Ordering & Payment

How do I place an order?
You can shop online at dressesoftsurroundings.com. Browse our collections, select your items, and proceed to checkout.

What payment methods do you accept?
We accept major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and Apple Pay for secure transactions.

Is my payment information secure?
Yes, we use industry-standard encryption to protect your data. Your payment details are processed securely and are never stored on our servers.

Shipping & Delivery

What are your shipping options?
We offer standard and expedited shipping. Delivery times vary based on your location and shipping method selected.

Do you ship internationally?
Currently, we only ship within the United States.

How can I track my order?
Once your order ships, you’ll receive a confirmation email with tracking information. You can also check your order status by logging into your account on dressesoftsurroundings.com.

Returns & Exchanges

What is your return policy?
We accept returns within 30 days of delivery. Items must be unworn, with tags attached, and in original packaging.

How do I initiate a return?
Visit dressesoftsurroundings.com to start the process. Follow the instructions and include the return form with your package.

When will I receive my refund?
Refunds are processed within 5-7 business days after we receive your return. The timing depends on your bank or payment provider.

Sizing & Fit

How do I choose the right size?
Each product page includes a detailed size chart. Measure yourself and compare with the chart for the best fit.

What if my item doesn’t fit?
You can exchange it for a different size within 30 days. Follow our return process and select “exchange” when prompted.

Product Care

How should I care for my garments?
Care instructions are listed on each product page. Most items should be hand-washed or machine-washed on a gentle cycle.

Do you offer alterations or repairs?
We do not provide alteration services, but our items are designed for easy care and durability.

Account & Website

How do I create an account?
Click “Sign Up” on dressesoftsurroundings.com and enter your details. An account lets you track orders and save favorites.

I forgot my password. What should I do?
Click “Forgot Password” on the login page, and we’ll email you a reset link.

Can I modify or cancel my order?
If your order hasn’t shipped, contact us immediately. Once shipped, it cannot be canceled, but you may return it.

Promotions & Discounts

How do I apply a promo code?
Enter the code at checkout in the designated field. Discounts apply only to eligible items.

Do you offer discounts for bulk orders?
We occasionally run special promotions. Check dressesoftsurroundings.com for current offers.

Still Have Questions?

For further assistance, visit our Help Center at dressesoftsurroundings.comor reach out via our contact form.