Returns & Exchanges

We want you to love everything you order from dressesoftsurroundings.com. If you’re not completely satisfied, you may return or exchange most items within 30 days of delivery.

Our Return Policy

  • Returns are free and easy within the U.S.
  • Items must be unworn, unwashed, and in original condition with tags attached.
  • Returns must be initiated within 30 days of delivery.
  • Final sale items (including clearance) cannot be returned or exchanged.

How to Return or Exchange

  1. Start Your Return – Visit dressesoftsurroundings.com and follow the easy steps to generate a return label.
  2. Pack Your Items – Place the items in their original packaging (if possible) and include the packing slip.
  3. Ship It Back – Drop off your return at any UPS location.

Exchanges

For a different size or color, simply return the original item and place a new order at dressesoftsurroundings.com. This ensures you get your replacement as quickly as possible.

Refunds

  • Refunds are processed within 5–7 business days after we receive your return.
  • Original shipping fees are non-refundable.
  • Refunds will be issued to the original payment method.

International Returns

International customers are responsible for return shipping costs. Duties and taxes are non-refundable.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us for assistance.

Need Help?

For any questions about returns or exchanges, visit dressesoftsurroundings.com for support.